PICA Group difference
PICA Group difference, where it all began…
From the very first time that a strata scheme was first set up in Australia, PICA Group has been by the side of homeowners and investors across New South Wales, Queensland and Victoria.
Having been around since 1948, our purpose has remained – we are passionate about enhancing community living and continuously evolving to deliver harmony, liveability and certainty so that owners can enjoy their home and investment.
Our point of difference is how we do that. It comes down to providing individualised service to our customers and shining the spotlight on our people – because it’s our service excellence and our people that makes PICA Group different.
With so many strata providers out there, it can be hard to select the one that will give you the best service, that’s why we’re more than strata, we’re a community and offer a more wholistic and proactive approach.
Enhancing community living since 1948
Here’s why more than 200,000 property owners have already chosen us
Our positioning means we have unparalleled expertise, the strength of network and resources, and a deeply ingrained passion for enhancing community living.
No hidden costs
With tailored and transparent pricing, there are no surprise charges. We simply offer good value for money by scaling up while staying individualised.
Strata expertise that’s right for your property type
Our highly experienced strata managers and an in-house team of specialists have a broad range of knowledge and expertise, ensuring your property – no matter what type, is always managed to the very highest standard.
PICA Group privilege
Benefit from exclusive offers and discounts on a range of services, including by-law drafting and insurance cover. We use our partnerships and relationships across related industries to secure competitive discounts and exclusive deals for our customers.
Best practice management techniques
We work closely with government entities and industry bodies to develop legislation and best practices, including running our own strata management training programs. There’s also a comprehensive library of articles, guides, videos and other resources available on every strata matter you would want to know more about.
We help to increase the value of your property by focusing on sustainability and enhanced community living. We do this by supporting sustainability initiatives such as NABERS for Apartment Buildings and working to provide practical community living solutions such as energy savings programs we call CommunityUtilities. You can also visit our CommunityGreen webpage to see what else we are actively doing to make a difference.
Service excellence assured
We live by our service promise as set out in our Customer Service Charter and are contactable 24/7 whenever you need us. There’s no need to be dependent on your strata manager, we offer Customer Care Centre support – so there’s always back-up support when needed. And, should you need emergency repairs and maintenance, our Community After Hours team can assist.
National presence, local reach
We have the scale and flexibility to protect your home and investment
We love local strata. With more than 30 branches across New South Wales, Queensland and Victoria, we have the breadth and resources to focus on getting our communities – what they need, what they want to achieve and how we can make things better for them.
Our services don’t stop with the standard list of duties common to every strata management company. Instead, PICA Group brings proactive solutions to the table, continuously thinking of ways to work smarter, deliver more and meet our customers’ needs.
We raise the bar not only on what we can deliver but also on how the whole industry should be operating.
Our in-house team is resources to set, meet and exceed those industry-leading standards.
Our relationship with you
When a group of specialists have a common purpose, great things happen
Because we view ourselves as being a family of businesses and services, we have set values that guide our relationship with you.
Company values matter as they capture the essence of who we are and what we stand for. While we consist of different businesses, together we are all part of one PICA Group family.
We are honest and compassionate in our communication
We are not afraid to admit mistakes and will work with you to create a solution.
Seek first to understand, then to be understood
We listen first, ask questions, and put ourselves in the shoes of others before making decisions.
We’ll find solutions
We are solution seekers. We seek out better ways to achieve results.
Respect and value our relationship
Our relationship with both you and our staff matter, and we promise to build relationships based on trust.
Be in it together
Being part of the PICA Group family means becoming a team. We’ll work with you to enhance your community living arrangement by providing the support you need.
Our service promise to you
This sets out our standards of customer service as we aim to continually meet your needs and exceed expectations. We do this by listening to feedback and regularly measuring our performance.
Industry-leading strata expertise and guidance
Through our network of strata management professionals, Customer Care Centre and a team of specialists, you have access to professional services which is focused on immediate assistance and fast resolution. By regularly gathering your feedback, we also aim to continuously improve your service experience.
Timely distribution of information
Through CommunityHub, you can enjoy 24/7 access to information and can rest assured that your meeting minutes and documentation will be sent on time, as determined by the state legislation.
Clear professional communication
You can be confident of receiving clear and consistent communications of professional standards and according to best practice guidelines.
Prompt response to all enquiries
You will receive a timely acknowledgement of correspondence, voicemails, and emails within two working days, and other written correspondence within five working days.
Emergencies, such as those which require immediate remedial action, are responded to or actioned as a top priority.
We aim to resolve your query as quickly as possible, although turnaround times may vary depending on the complexity of the enquiry. For more complex matters, you will be provided with a case number and kept informed of the status.
Confidentiality and security
Your confidential information is secure and handled per the Privacy Act 1988 and applicable legislation. Documents that are privileged or confidential are securely filed with release subject to the approval of the committee or owners corporation.
You can also rest assured that our technology, systems and processes are monitored and kept up to date with the latest data security and risk management practices.
Please treat our staff with the same respect and professionalism that we offer you.
Ready to switch strata managers and want some expert advice?
If our story and who we are can be a better fit for your property and you’re looking to switch strata providers, we can help you at PICA Group.
We offer the expertise and resources of a nationwide network combined with the passion and commitment of a local team focused on improving your property’s value and community living experience.
To find out how we can help you switch, just fill in the form on this page and one of our strata professionals will contact you shortly.