Choose the strata management provider that’s right for you.
Where it all began…
From the very first time a strata scheme was set up in Australia, PICA Group has been by the side of homeowners and investors across New South Wales, Queensland, Victoria Tasmania and the Northern Territory.
We’ve been around since 1948 and are passionate about enhancing communities by providing strata owners support to help them enjoy their homes and investments.
We aim to provide personalised service to our customers through the knowledge and expertise of our people. Our passionate people are what makes PICA Group different.
With so many strata providers, selecting the one that will give you the best service can be hard. That’s why we’re more than strata; we’re a community and offer a holistic and proactive approach.
Here’s why more than 200,000 property owners have already chosen us:
With tailored and transparent pricing, we focus on delivering great value by scaling our services without compromising personalisation.
Our highly experienced strata managers and an in-house team of specialists have a broad range of knowledge and expertise, ensuring your property – no matter what type, is managed to the highest standard.
We work closely with government entities and industry bodies to help develop legislation and best practices, including running our own strata management training programs. There's also a comprehensive library of articles, guides, videos and other resources on strata, body corporate and owners corporation topics.
We help increase your property's value by focusing on sustainability and enhanced community living. We do this by supporting sustainability initiatives and working to provide practical community living solutions such as energy savings programs we call CommunityUtilities. You can also visit our CommunityGreen webpage to see what else we are actively doing to make a difference.
Delivering great customer service is important. We offer a 24/7 service for common property emergencies through our Community After Hours team. We provide support during work hours through our customer care centre and our wonderful branch teams.
We have the scale and flexibility to support your home and investment. With more than 30 branches across New South Wales, Queensland, Victoria, Tasmania and the Northern Territory, we have the breadth and resources to focus on supporting our communities.
Great things can happen when a group of specialists have a common purpose.
Our values capture the essence of who we are and what we stand for. While we consist of different businesses, together, we are all part of one PICA Group.
At PICA Group, we believe that respect is the cornerstone of a harmonious and stress-free strata community.
We are committed to supporting behaviours that encourage respect across our teams and committees, which is why we have joined the SCA Respect Pledge.
We pursue respect with energy and persistence and are respectful under all conditions.
We stand for honest and ethical moral principles and stand united for situational challenges.
We do not tolerate disrespectful behaviour and will address it appropriately.
We are aware of our actions and their effect on others.
We maintain awareness and self-control of emotion, behaviour and decision-making.
We invite the perspective of others and consider feelings and thoughts that may be different to our own.
We aim to build relationships of trust based on mutual understanding for the greater community good.
We are open and transparent in our dealings.
We understand our action’s financial, strategic, and other implications.
We act in the best interests of owners and their representatives and take accountability for our actions.
We will avoid bias and discrimination and act impartially and fairly.
By doing so, you are taking a step in the right direction for your strata property and team. We encourage you to download and introduce The Pledge to your community and to work with us to create a culture of respect that benefits everyone.
We aim to meet your needs and exceed expectations. We do this by listening to feedback and regularly measuring our performance.
Through our network of strata management professionals, customer care centre and team of specialists, you can access professional services focused on assistance and fast resolution. We also aim to improve our service experience by regularly gathering your feedback.
You will receive a timely acknowledgement of correspondence, voicemails, and emails within two working days and other written correspondence within five working days. Emergencies that require immediate remedial action are responded to or actioned as a top priority. We aim to resolve your query as quickly as possible, although turnaround times may vary depending on the complexity of the enquiry. For more complex matters, you will be provided with a case number and kept informed of the status.
We aim to provide clear and consistent communications to professional standards according to best practice guidelines.
We take cyber security seriously. We invest robustly in this area to protect our customers.
Through CommunityHub, you can enjoy 24/7 access to information.