Experienced debt collection specialists

Specialised management for strata properties and the commercial sector

If your strata, body corporate or owners corporation property is struggling with unpaid levies, PICA Group’s ISO-accredited debt recovery specialists, Kemps Petersons, have the skills and resources to recover your money quickly and cost-effectively.

How our strata and commercial debt collection service works

Relying on others to pay levies and fees doesn’t always go to plan, so strata owners and committees sometimes need a helping hand to keep their financials healthy and maintain their cash flow.

PICA Group’s Kemps Petersons helps expedite this process by providing fast and efficient debt recovery services. We use tried and tested methods and procedures to recover what’s owed quickly, efficiently and in a friendly, clear and honest way.

When you become a customer, you’ll be assigned a dedicated account manager who will personally guide you through the debt collection process and keep you informed of progress. Your enquiries will always be answered promptly and courteously, and your information will be treated with strict confidentiality.

Strata debt recovery

We use an established 14-day collection process to achieve a recovery rate well above the industry standard. This process involves treating debtors courteously and fairly, and streamlining the repayment process for them.

Commercial debt recovery

Kemps Petersons offers specialised debt solutions for various commercial businesses, including those in construction, manufacturing, transport, media, and retail. We provide robust assistance through our subsidiary, Service With Service, encompassing skip tracing, field calls, and document serving, ensuring stability for businesses of all types.

Debtor location services and skip tracing

As one of Australia’s best debtor locators, we can find and recover your debt quickly using our data recovery team and a dedicated private investigation team if required. Our data management expertise means we can often find people online without breaching privacy laws, and our private investigators have the skill and resources to locate even the most difficult cases in Australia or overseas.

Debtor consultations and field calls

If initial attempts to contact debtors haven’t worked, we use face-to-face visits to confirm their location and negotiate payment. As recommended by the ACCC, we use field calls only as a last resort unless serving documents, and we remain professional at every step of the way.

Credit reporting and risk management

To minimise your chances of accruing bad debts in the first place, we partner with a credit reporting risk management agency to provide you with low to high-risk credit reports against ABNs and ACNs. Unlike other agencies, we can provide these reports at a one-off cost without the need for a subscription.

Join the community of over 200,000 property owners who have partnered with us to help care for their properties.

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PICA Group and Kemps Petersons difference

PICA Group is Australia’s leading provider of strata services, and our debt recovery service delivered by Kemps Petersons is unrivalled due to our:

20+ years’ strata experience

Our team has the skills and resources to recover your money quickly and cost-effectively so that you always have the funds you need to manage and maintain the value of your property.

14-day collection process

We have an established 14-day collection process that results in most claims being settled quickly and without costly legal battles.

Cost-effective recovery

Our primary aim is to recover money quickly and cost-effectively, so we offer the competitive rates. We only charge a commission when we successfully recover money. Plus, the recovery fee is paid by the person owing the money (the debtor), not you.

Comprehensive range of services

As one of Australia’s largest debt recovery specialists, we offer a wide range of services including debt collection, delivering and serving documents, field calls, skip tracing, credit reporting and legal services.

Why PICA Group and Kemps Petersons?

PICA Group is a unique group of industry specialist businesses with a strong locally-focused branch network across New South Wales, Queensland, Victoria, Tasmania and the Northern Territory.

From strata, body corporate and owners corporation management to legal services, our network provides our customers with access to knowledge and specialists in each area of the property services market.

And in the debt recovery sector, that specialist is Kemps Petersons. As an over and more than 20 years specialising in strata and levy debt, they have the experience, resources and skills to recover your money as quickly and cost-effectively as possible.

Boasting above-market recovery rates, low costs and fast turnaround, this subsidiary company of PICA Group has what it takes to get your strata property back on track and in the black.

Book a consultation today

Find out more on how our team can help you recover outstanding debts quickly while avoiding legal action.

Simply fill out the form below and we’ll be in touch soon.


Kemps Peterson Pty Ltd ABN 28 001 201 887 is a subsidiary of Prudential Investment Company of Australia Pty Ltd (PICA Group) ABN 84 004 266 817.

Links to third-party websites are provided for convenience only. PICA Group and Kemps Petersons do not endorse or accept any responsibility for these websites’ content, use, or availability. PICA Group and Kemps Petersons accept no liability for any loss or damage caused by the use of or reliance on the information, links, or third-party websites.