We’re here to help

Find the right support by selecting from the options below

Customer help centre

If you are an existing customer with a general enquiry? Our help centre is here to lend a hand so you can get the answer you need. Find the right support by selecting from the options below.

CommunityHub login access

Are you a new owner or proxy looking to access our CommunityHub customer portal? Register for a login through our online form.

Urgent after-hours repairs and maintenance

Contact our after-hours support team for common property maintenance issues.

Non-urgent repairs and maintenance

Request non-urgent repairs or for common property directly to your branch through our online form.

Payment and billing support

Need help regarding your strata payments and billing? Contact our customer support team today.

Accessing strata information

Get a copy via the CommunityHub customer portal or your strata manager. Otherwise, please complete our online form.

Updating contact details

Submit a request via the CommunityHub customer portal or your strata manager. Otherwise, complete our online form.

Insurance claims and policies

For support or more information about customer insurance support services, complete our online form.

Raising disputes

Need help resolving an issue or dispute in your scheme? Please contact your strata manager in the first instance or use our online form.

Report common property damage

For common property damage caused by severe weather or an insurable event, you can report it using our online form.

Customer forms and applications

Request keys, refunds, strata certificates, search records, and access pet, building work, and payment plan application forms.

Accessibility support

Learn more about our language, sight, and hearing-impaired support services.

Other customer enquiries

Can’t find what you are looking for? Contact your strata manager in the first instance or complete our online form.

Not a customer yet?

Get a free strata management assessment and tailored quote for your property today.

Help and support contact details

Contact us

Have a general enquiry? We’re here to help. If you are an existing customer, please contact your strata manager in the first instance. Alternatively, please complete the form, and we’ll be in touch soon.

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Are you an existing customer?*

Yes

No

What is your enquiry?*

I would like a free strata management quote

I want to contact a branch

Other

Name*

Email*

Contact number*

Building address*

Street address Suburb State Postcode

Building address*

Street address Suburb State Postcode

Scheme number (if known)

Lot number (if known)

Total number of lots (if known)

Please enter a number from 1 to 500.

Strata management branch*

Please select the strata management branch that this enquiry is for.

Strata management branch*

Please select the correct branch, so your form can be processed more smoothly. Please get in touch with your strata or body corporate manager if you’re unsure which branch to choose.

Strata management branch*

Please select the correct branch, so your form can be processed more smoothly. Please get in touch with your strata or body corporate manager if you’re unsure which branch to choose.

Strata manager (if known)

Are you a property owner or committee member?*

Committee member

Property owner

How we can help you?*

PICA Group uses the information you provide to us to contact you about our relevant content, products, and services. For more information, check out our Privacy Policy. You can opt-out at any time.

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Source

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SF Picabrand

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Branch

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Brand All Strata Services

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Brand BCS Strata Management

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Brand BCP Strata

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Brand Dynamic Property Services

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Brand GK Strata Management

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Brand Mason & Brophy

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Brand North Management

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Brand NSW Strata Management

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Brand PICA Group

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Brand QBS

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Brand Robinson Strata Management

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Brand Strata Complete

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Brand Sydney Company Title Management

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Brand Unknown

Name

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PICA Group acknowledges the traditional owners as the custodians of Australia, recognising their connection to land, waters and community. We pay our respects to First Nations Peoples and Elders, past and present.