Every team member is a person first, and we take their well-being seriously. As they strive to deliver great service, they deserve kindness, understanding, and respect. In our commitment to fostering a positive environment, we hold a zero-tolerance policy towards any form of abuse.
Remember, abuse isn’t always face-to-face. It can creep into written words, emails, or the tone of voice used on a phone call. Aggressive tones, harsh language, or belittling comments have no place within our communication channels.
When communicating, let’s maintain mutual respect, treat each other kindly, and remember—we are all human, with feelings and emotions. Let’s make our dealings with each other safe and supportive for everyone. Respect isn’t an option; it’s a requirement.
We know that respect and kindness are a two-way street. At PICA Group, we expect our team members to:
Treat customers with respect and courtesy.
Act with integrity and honesty.
Respond to customer enquiries promptly and efficiently.
In return, PICA Group expects owners, committee members, contractors and suppliers to treat all team members respectfully and courteously. We won’t accept:
Threatening or aggressive behaviour towards a team member.
Behaviours that place unreasonable demands on team members.
Your feedback helps to improve the level of service we provide. We’d love to hear what you think about our service.
Head office
Level 27, 66-68 Goulburn Street, Sydney, NSW 2000
Monday - Friday, 8:30 am - 5:00 pm