Striving for excellence sets the standard you can expect to receive. The PICA Group Customer Service Charter is read by, and adhered to, by all PICA Group strata and building management teams and support staff.
High standards of guidance, support and delivery
PICA Group provides ethical and quality service to deliver the best level of support and service.
Timely distribution of meeting minutes
We follow legislative time frames regarding the final distribution of all meeting minutes to each owner.
Clear, courteous and transparent communication
We address requests with promptness and respond in a polite, friendly, and transparent way.
Prompt response to all enquiries
We reply to telephone messages by close of business on the next working day, unless there is an emergency. We acknowledge emails by the close of business on the next working day and prioritise a full response to you within five days. We reply to other, non-email, non-urgent written correspondence within five working days.
Our technology ensures we protect your confidential information. Any documents that are privileged or confidential are separately filed with their release subject to the approval of the committee, body corporate, owners association or strata plan. All your information is handled in accordance with the Privacy Act 1988 and related legislation.