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Are you a new PICA Group customer? We’re here to help you through your strata property ownership journey. Here’s a quick guide on what you need to know and the benefits available to you:
If you’re feeling a little confused by all the strata terminology, you need not worry — we are here to help you understand it all. Our strata dictionary is a free and easy tool to help you understand some of the common yet sometimes complex strata industry terms you will come across. It is tailor-made for your state, so you can rest assured you are absorbing the terminology most relevant to you.
Before renewing your agreement, take a moment to compare your options. Our quick and easy form can be completed in less than 30 seconds.
Understanding and keeping up to date with strata legislation can be overwhelming. Luckily, our team of experts and professionals has the knowledge and resources required to help you understand everything.
We make it easy to keep up to date with any legislation changes happening in the industry through our legislation update directory site. This easy-to-use tool, which is tailored for your state, will help you find easy-to-understand information on recent legislation changes whenever you require it.
We also provide information on your state’s industry and legislation updates in our quarterly Community Living Update newsletter. You may have dropped off our database and missed important update notices if you do not receive the newsletter. It’s easy to re-subscribe. Simply fill in our form here.
In order for a smooth transition, there are several things you will need to be aware of. To help you, we have made a checklist of the essential details, documents, programs, and information you need access to.
If you need help with access to the below essentials, we recommend referring to our CommunityHub user guides or contacting your strata manager.
Ensure you have the correct access to the additional information and features available for committee members on your CommunityHub account. If there have been no updates within the first few weeks of your appointment to the committee, please contact enquires@picagroup.com.au.
Our team provides customers with various information and updates throughout the year. So, checking that your contact details are up-to-date and that our emails are not being filtered to your junk mail folders is essential. Learn more on how to update your contact details.
Ensure you know where to find your property’s important contact information. On our CommunityHub portal, you can access details on the strata manager, caretakers, emergency numbers, urgent after-hours services, and key contacts to communicate with fellow committee members outside of meetings.
Once you’ve gained access to your CommunityHub committee member features, you will have a complete overview of your property’s financial balances, budget, and projections. Learn more about the different strata financial reports with our user guide.
Ensure you understand the responsibilities of your role within the committee. Check out our helpful resources within our new starter committee series, and user guides to CommunityHub to learn more.
Ensure you are familiar with your property’s by-laws or building rules. You can access a copy of this information through the ‘Documents’ section of your CommunityHub account.
With CommunityHub, you can access features to help keep up to date with administration, pay your levies online, monitor repairs, approve invoices, and more through one easy-to-use channel. If you are not yet registered for an account, simply fill out the form to request a portal login here.
Our team provides customers with various information and updates throughout the year. So, checking that your contact details are up-to-date and that our emails are not being filtered to your junk mail folders is essential. Learn more on how to update your contact details.
Ensure you know where to locate your property’s directory of contact information. You can access property and lot-specific details through the “View” tab under the ‘Lots’ section on your CommunityHub account.
Whether you are a new or an existing owner, this is a good time to check your levies amounts, due dates, and payment option. If you have difficulties paying your levies on time, we are here to help. Simply complete our payment plan form or contact your manager as soon as possible to explore a solution.
Check that you have access passes or keys to all your property’s entry points and amenities and ensure they all work. To request a key, swipe, fob or remote control for your strata property, simply submit a request through our online form.
Ensure you have a copy of the property and are familiar with its by-laws and building rules. This includes understanding where to find your location maps and amenity rules. You can access a copy of this information through the ‘Documents’ section of your CommunityHub account.
CommunityHub is an online portal designed to give you access to your strata property information at any time, from anywhere. No more waiting for office hours—you can access it all 24/7. With CommunityHub, there is no longer the need to wait for office hours or return phone calls to get information. You can access it all right now.
Keep up to date with your property’s finances, pay your levies online, reach through minutes from your last AGM, access common property insurance information, view your by-laws, find the best contact details for your strata manager and more, all through one easy-to-use channel. Community Hub is available to all owners and committee members living on strata property managed by our eligible branches below. If you are a customer and are not yet registered for CommunityHub, simply fill out the form to request a portal login here.
Check out our user guides to learn everything you need to know about taking an active role in managing your property and enhancing community living.
Head office
Level 27, 66-68 Goulburn Street, Sydney, NSW 2000
Monday - Friday, 8:30 am - 5:00 pm