Common property after-hours support
Community After Hours provides round-the-clock common property assistance. Our trained teams answer calls 24/7 to help resolve emergency maintenance issues.
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Quick access to our services
Common property requests and applications can now be electronically lodged through our forms. Simply hover over the icons to find out more and access the form you need.
Request urgent or non-urgent maintenance and repairs for common property.
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Report property damage as a result of severe weather or an insurable event.
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Request a key, swipe, fob or remote control for your strata property.
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Get a copy of your common property insurance documents.
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Access and download a proxy appointment form.
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Apply for keeping a pet online form.
Access now Request building work and renovation for your strata property.
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Request a refund of additional fees or charges incurred due to late payment of levy contributions.
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Submit an online payment plan application for levies and fees to the committee for consideration and approval.
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Request a S174 Certificate, S184 Certificate, or Article 30 Company Title Certificate
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Obtain detailed building information before purchasing a lot.
Access now Request a S205 Certificate, S206 Certificate, or S40 Certificate (BUGTA).
Access now Obtain detailed building information before purchasing a lot.
Access now Request a S151 Owners Corporation Certificate.
Access nowDid you know that you can access your property’s last AGM agenda documents if your property is registered with CommunityHub? Simply sign in to your account to get copy of this information or request a portal login here.
If your property does not use CommunityHub, please contact your branch, strata manager, or committee for a copy of your AGM documents.
Our resources are designed to provide you with the tools to help enhance your community across strata, body corporate and owners corporation management.
Get in touch if you’ve recently changed any contact details, such as phone number, email, or name, etc., as we’re keen to keep you informed.
Our team provides owners with a range of information and updates throughout the year. This includes meeting notices and voting options as well as levy and fee information. Our team will always use the most recent contact information to distribute this communication.
If your property uses CommunityHub, you can update your contact details through our online portal anytime and anywhere. Simply sign in to your account and submit a request to update your information or register for a portal login here.
If your property does not use CommunityHub, please contact your branch or strata manager to advise them of your updated details.
View your property’s financial information from anywhere, anytime with CommunityHub.
Find ways to pay your levies and fees, as well as information on how this money is used.
This user guide assists owners and committee members in understanding and navigating the information within different financial reports.
We’re here to help you get started on your CommunityHub journey
Check out our user guides to learn everything you need to know about taking an active role in managing your property and enhancing community living.
Community After Hours provides round-the-clock common property assistance. Our trained teams answer calls 24/7 to help resolve emergency maintenance issues.
Based on customer feedback and hands-on experience, we have over 2,500 contractors on CommunitySelect. All contractor certificates and insurances are checked for competency, insurance and compliance for your peace of mind.
Access a range of competitive discounts and exclusive deals for PICA Group customers on various products and services, including by-law and building rule drafting and insurance cover.
Our in-house team and energy partners work together to access competitive rates, helping you to reduce common property gas and electricity expenses.
Finding adequate insurance cover for the common property that meets the requirements of your committee while remaining affordable can be a complex and daunting task. We are here to help make this process easier for our customers.
We assist in managing the day-to-day risks related with the health and safety of people visiting your strata property. We can report on injuries, incidents, and hazards on your common property to help you meet your responsibility to keep people safe.
Head office
Level 27, 66-68 Goulburn Street, Sydney, NSW 2000
Monday - Friday, 8:30 am - 5:00 pm