For committee members and owners – BCS Queensland

Making community living easier for owners

Make payments, requests, and submit online forms from one centralised location

With community living becoming a lifestyle and investment norm across Australia, we have a dedicated products and innovations team who focus on making day-to-day living easier – allowing you to make payments, requests and submit forms from one centralised location.

Select your required service category by clicking one of the + blue links below links.

CommunityHub online services

To access your CommunityHub login page, please click here. If you would like to register for CommunityHub access, find out if your property has access to CommunityHub, or require technical assistance, please click here.

Payments & financials

Repairs & maintenance

+ Request for repairs

The body corporate is responsible for the repair and maintenance of all common property within the scheme.

BCS provides our clients with a 24/7 service for common area maintenance for urgent and non-urgent repairs, as well as the convenience of being able to access contractor details anytime they require work completed within their own lot.

Non-urgent repairs:

Any non-urgent repairs to common property can be submitted directly to your BCS branch by filling and submitting the below work request for repairs form.

Urgent repairs:

To report urgent repairs to common property, call your local BCS branch during business hours.

For any urgent repairs to common property outside standard business hours, please contact our community after hours service on 1300 267 181, or alternatively 07 5582 6343.

Request for repairs form

Forms & applications

+ Request for keys or access device

To request a key, swipe, fob or remote control for your body corporate property, complete the form below and click the submit button.

You must be the lot owner or an authorised person by the lot owner. If you are a tenant, you must provide supporting documentation that you have approval from the real estate/leasing agent or the lot owner before applying.

Upon receipt of your application, your body corporate manager will inform you of the process to obtain the access devices. Your body corporate manager will advise you if any fees apply. You cannot collect your keys from our office until your request has been confirmed and your payment (if required) has been received.

The standard time frame between lodging your application and picking up the keys is two business days.

Keys and access device request form

+ Update my details

All correspondence and notices are sent to owners at the address recorded on the roll. It is the responsibility of every owner to ensure that the details we have recorded are correct and to advise us as soon as possible of any changes.

You can update your details directly via our online customer portal, CommunityHub. Or, complete the form below.

Update details form

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+ Proxy appointment form

Appointing a proxy

When a lot owner cannot attend meetings, they have the option of appointing a substitute representative by proxy. This allows owners to have their say in all circumstances.

But proxies need controls to ensure that the representation is valid and accurate. In Queensland, there is a prescribed proxy form which needs to be completed and submitted to your Body Corporate Services branch.

Click here to download the prescribed Proxy Appointment Form

Return completed proxy forms to your Body Corporate Services branch/office via the enquiry form below, or by fax or post.

Use of proxies for general meetings

  • Complete all details on the form. You must appoint a named individual – do not state “the chairperson”, as your proxy will be invalid.
  • You cannot appoint your strata manager or an associate of your strata manager as your proxy.
  • A proxy cannot be exercised if:
    1. if at least 1 co-owner of a lot is present at the meeting;
    2. if the member who gave the proxy is personally present at the meeting, unless the member consents at the meeting;
    3. on a particular motion, if the person who gave the proxy has exercised a written or electronic vote on the motion;
    4. on a ballot for the election of a member of the committee;
    5. for voting for a special resolution – prohibiting, wholly or partly, the use of proxies at general meetings; or consenting to the recording of a new community management statement that identifies a different regulation module to apply to the community titles scheme;
    6. for voting for a majority resolution;
    7. on a motion approving – the engagement of a person as the strata manager or a service contractor or the authorisation of a person as a letting agent or the amendment or termination or an engagement or authorisation;
    8. on a motion decided by secret ballot.
  • A person cannot hold proxies greater in number than 5% of lots in a Standard Module scheme, or 10% of lots in an Accommodation Module scheme. There are no restrictions on the number of proxies a person may hold at a general meeting for a Small Scheme Module or Commercial Module Scheme. You should check with the person you intend to appoint as your proxy that he or she does not already hold the maximum number of proxies. If so, your proxy will be invalid.
  • The appointment of a proxy is effective only if the voter or the holder of the proxy gives, by hand, by post or by facsimile, a properly completed proxy form to the secretary before:
    1. the start of the meeting where the proxy is to be exercised; or
    2. if the body corporate has fixed an earlier time by which proxies must be given (that can not, however, be earlier than 24 hours before the time fixed for the meeting) – the earlier time.

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