Negotiating the minefield of building defects
For strata managers, the realisation that Australia has a severe defects crisis crystallised well before Sydney’s Opal or Mascot Tower covered almost every news outlet in the country. In one form or another, managers have been dealing with the plight of defects for years
As defects become an increasing part of the national agenda, the role of builders, supply chains and strata managers becomes increasingly important.
Highly tumultuous, multi-year defect processes rely on various experts to act as trusted advisors with fixed goals: helping property owners make informed decisions about rectifying their building and guiding the process of recovering costs from the those deemed responsible.
The defects process, however, is highly technical, and strata managers need to be prepared on how to communicate and guide without blurring the lines of opinion and pseudo-legal advice. A theme of this professional readiness echoed through the 2019 SCA Strata Convention held in late October.
A panel discussion featuring some of the industry’s most experienced in managing defects, like Dynamic Property Services branch manager, Lauren Shaw, outlined some of the most important processes for navigating through a defects process.