Request and pay for scheme records access
We process requests during our business hours: 8.30 am to 5.00 pm, Monday to Friday.
After submitting your request and making the payment, please allow up to seven days for QLD body corporates and ten days for NSW owners corporations before receiving access to the scheme’s records.
Please note: State laws might influence the speed of completing your records search.
We are pleased to provide an updated experience on our inspection of records platform. The new search form is now more streamlined, giving you faster access at your convenience.
Our NSW and QLD new inspection of records platform is currently only available for the following branches:
The following branches use an alternate application platform.
The application form has been simplified with added checks to assist your request. It is important to check that the plan or scheme number you’ve entered is correct, as this will allow the system to quickly and accurately set up your access.
Billing and payment remain unchanged and are processed through our secure payment gateway provider, Eway. The system will automatically determine the correct charge based on the state selected for the property and the chosen search time for NSW. For QLD, the charge is based on a two-hour session.
Once you’ve successfully submitted your request and payment, our system will process your order. If necessary, any documents provided will be forwarded to our team for review. The following screen will be displayed, indicating we have received your request, and a confirmation email will be sent to you for your records.
Your session will expire when the time runs out, and the search will end.
During the search, you will be provided access to all the records we have for the selected plan. These records are filed into categorised folders. To review the files in a folder, simply click on them. You can then download and view the documents by clicking on an item.
Once the files are loaded, you can use the responsive and quick search box in the top right corner.
Online payments – refund policy
We are committed to providing our customers with a high level of service.
Our refund policy applies to online services purchased from https://picagroup.com.au/
If you are not satisfied with a service we have provided, please contact our customer support team on the details below so that we can find a solution for you.
To request a refund, please email within two days from the date of purchase.
To be eligible for a refund you must provide a valid reason for your request and proof of purchase. Once we receive your email, we will consider your request and determine if a refund will be provided. Each request will be assessed based on its own merits.
We reserve the right to:
Refunds will be issued to the original payment method used for the purchase. Please allow for five to ten business days for the refund to appear in your account.
We reserve the right to modify or update this refund policy at any time to take into account changes in applicable laws and business practices. Any changes to the policy will be posted on our website and will be effective immediately. Any refund requests made on or after the date of amendment will be assessed under the updated policy.
If you have any questions or concerns about our refund policy or status of a refund request, please contact our customer support team at sectionreports@picagroup.com.au
Head office
Level 27, 66-68 Goulburn Street, Sydney, NSW 2000
Monday - Friday, 8:30 am - 5:00 pm