COVID-19 guidelines

COVID-19 guidelines header

Managing the risks of COVID-19 for PICA Group’s customers and staff

COVID-19 is quickly changing many aspects of our homes, communities and businesses.

We are committed to supporting the communities in which we operate as we strive to provide continuity of services. The health, safety, and wellbeing of our customers and staff is essential and our number one priority.

To minimise the impact and spread of COVID-19 in our communities, we have introduced a range of new procedures. We seek your understanding and flexibility, as we endeavour to support you.

COVID-19: Community Living

COVID-19 updates and tips for managing community living

COVID-19 Toolkit


Your COVID-19 community living toolkit.



Ask your strata property related questions at

What PICA Group brands do these changes apply to?

  • Body Corporate Services (BCS)
  • All Strata Services
  • Kemps Petersons
  • Dynamic Property Services
  • Estate Managers
  • GK Strata Management
  • NSW Strata Management
  • Robinson Strata Management
  • Somerville Strata Management
  • Sydney Company Title Management
  • Building Facilities Management Solutions
  • Mason & Brophy Strata Management

What do the changes look like?

As of Monday 23 March 2020


To minimise the spread and risk of COVID-19, we are restricting all face-to-face meetings held at customer properties, off-site locations or within our branches and offices. As an alternative, we will be introducing a “virtual meetings” protocols via video conference, teleconference (phone), or email to facilitate necessary meetings and decisions required in the ongoing support of our communities.

All visitation to our branches and offices are now by appointment. Please contact your branch or strata manager to make an appointment.

At this stage, the majority of our offices will be operating with reduced staffing levels supported by a remote working solution.

Can committees and owners still hold meetings?

Yes. While we recommend making alternate arrangements such as virtual meetings, owners and committees can still hold face-to-face meetings if considered necessary. Your manager won’t physically attend at this stage, we can arrange for their attendance via video conference, phone or other means.

PICA Group has made significant investment in technology to enable quality of services. Where appropriate, our on-line voting module will enable a convenient channel for our customers to participate in virtual meetings.

How do I contact my manager to rearrange meetings, postpone, or seek general help?

Nothing has changed with how you communicate with us. All our phones and communication lines are open. You can contact us the same way you usually do.

What should committees and owners do if they decide to go ahead with meetings?

While we recommend postponing unnecessary meetings, we have outlined some measures that should be taken if committees and owners do decide to go ahead. It is important to remember, when it comes to community living, all owners have a duty of care to make sure their property is a safe environment that doesn’t pose a potential risk to health and safety.

If the meeting must go ahead, we recommend you:

  • Arrange for the meeting to be held “virtually” via video conference, phone, or email
  • Check government updates and restrictions on gathering sizes; this may impact your ability to hold the meeting
  • Ensure all meeting room tables are wiped clean with disinfectant before and after
  • Make hand sanitizers available
  • Make sure the meeting room is well ventilated

Changes to building and facilities management services

Where we operate as the building and facilities manager, our staff will remain on-site.

Our staff will introduce special protocol which restricts entry to their office, and this will include heightened personal hygiene and social distancing procedures.

 Where to from here?

It is important to note, the current precautionary measures we are putting in place are temporary and are being undertaken with the aim to look after our communities and people.

Our measures will be monitored and changed according to the changing social environment.

Like most Australians, we have not been faced with the challenges of COVID-19 before, and we ask for your understanding as we work together.

We recommend sharing the information with other owners within your building and visiting this information page regularly.

Where can I find more information?

We recommend to only obtain updates on COVID-19 from reputable sources. For the latest information, visit the Australian Government’s Department of Health. If you have questions about COVID-19, you can contact your state or territory public health agency:

National Coronavirus Hotline: 1800 020 080