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Welcome to your COVID-19 community living toolkit

These resources are designed to help you manage COVID-19 within your community living environment

As Australia’s leading property service provider, we have developed a comprehensive range of resources on how to manage and mitigate the impacts of COVID-19. From information on the role of committee members, financial management of strata levies and fees, to staying mentally healthy and working from home, we have your COVID-19 questions covered with our COVID-19 community living toolkit.

The PICA Group family network of businesses care about the wellbeing and safety of communities right across Australia. As we face unprecedented times together, we want property owners to find comfort in reliable information. Remember, we all must do our part to minimise the spread and look out for our neighbours. We’re in this together.

COVID-19 information for your state

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New South Wales update

As the situation evolves in NSW, we’ll keep you updated on what this means for you when it comes to managing your strata property.

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Queensland update

To help QLD committees and owners know what they are required to do, we have collated the best practice steps for moving forward.

Victoria update

With VIC being more precarious than the initial outbreak, it is important committees and owners know how to reduce the spread.

Your COVID-19 community living toolkit

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How the role of a building manager is being redefined during COVID-19

As COVID-19 remains our new reality across Australia, the community living sector looks to facilities management to remain COVID-safe.

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National update: best practice actions for committees and owners

With most state’s starting to see an easing of restrictions, it is important committees plan how they intend to return to a sense of normal.

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Support services for committee members and owners

Here are some ways we are helping to support you and your community, and minimise stress during this time.

Managing mental health in community living 

As Australia heads down the path of managing the spread and risk of COVID-19, we must remember our Australian values and bring them to life. Particularly within the communities of our strata properties.

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Working from home

Businesses have begun relocating staff to help slow the spread of COVID-19. With strata properties and homes now being turned into temporary workplaces, here are some important things to consider for yourself and those around you whilst working from home.

COVID-19: minimise your financial stress

Minimise your financial stress

We aim to provide you with the necessary support to help you understand, be proactive, and manage your strata financial options in the best way possible.

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Maintaining compliance

Maintaining common property is a legal requirement for all owners and committees. Ensure your community is adequately protected.

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Managing building works during a health crisis

Many committees may be wondering whether to continue with scheduled works for their building or to restrict contractors on-site to minimise the risk of transmission of COVID-19. When considering what works should go ahead, and what to postpone, committees should bear in mind these key points.

Cleaning guidelines for apartment living

Current evidence suggests that novel COVID-19 may remain viable for hours to days on various surfaces. Here’s some tips on how you can effectively clean and disinfect in your building.

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Waste disposal for apartment living

We recommend taking extra precautionary measures with waste disposal to prevent the transmission of COVID-19, which can remain viable on surfaces for some hours to days. Find out more on what to consider when it comes to waste disposal.

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Cautionary measures for committee members

Here are some of the essential health and financial measures committees can take to protect owners and residents, and minimise the spread of COVID-19.

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Helpful information for owners and residents 

As a community, let’s do our part in caring for each other. Find out the latest information to stay informed.

Community living – how we can help to #FlattenTheCurve

With one in 10 Australians living in high-rise apartments, it is more important than ever to support each other to fight the spread of COVID-19 and #FlattenTheCurve.

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Your StrataFAQ for community living  

There is an abundance of information online pertaining to COVID-19, so here’s our summary on some practical information for community living.

PICA Group services available to you

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Vote from anywhere, at any time

Our new online voting system, StrataVote, means you can vote on meeting motions no matter where you are. Whether it’s from a mobile device or computer, you can vote at whatever time and location that works for you. Access to the voting platforms is available once approved by your owners corporation or body corporate. Please contact your strata manager for more information.

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Assured Building Maintenance
Your strata repairs and maintenance specialists (NSW only)

The COVID-19 outbreak requires effective cleaning techniques are far beyond a standard clean. Assured Building Maintenance can help you find the right certified and experienced specialist for your building’s needs.

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Kemps Petersons Receivables
We have the experience to recover debt quickly

For committee members: times are expected to get tough with many property owners unable to pay their levies. Avoid legal action. Our team at KPR can assist.


Save on your energy bills

We have a dedicated team who work with industry partners to assess your common property energy agreement, and ensure you maximise any energy savings. Click here to learn more.

Sign up for important COVID-19 updates

Not an existing PICA Group customer? Join our community to receive regular COVID-19 updates.

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