We’re here to help

Find the right support by selecting from the options below

Customer help centre

If you are an existing customer with a general enquiry? Our help centre is here to lend a hand so you can get the answer you need. Find the right support by selecting from the options below.

CommunityHub login access

Are you a new owner or proxy looking to access our CommunityHub customer portal? Register for a login through our online form.

Urgent after-hours repairs and maintenance

Contact our after-hours support team for common property maintenance issues.

Non-urgent repairs and maintenance

Request non-urgent repairs or for common property directly to your branch through our online form.

Payment and billing support

Need help regarding your strata payments and billing? Contact our customer support team today.

Accessing strata information

Get a copy via the CommunityHub customer portal or your strata manager. Otherwise, please complete our online form.

Updating contact details

Submit a request via the CommunityHub customer portal or your strata manager. Otherwise, complete our online form.

Insurance claims and policies

For support or more information about customer insurance support services, complete our online form.

Raising disputes

Need help resolving an issue or dispute in your scheme? Please contact your strata manager in the first instance or use our online form.

Report common property damage

For common property damage caused by severe weather or an insurable event, you can report it using our online form.

Customer forms and applications

Request keys, refunds, strata certificates, search records, and access pet, building work, and payment plan application forms.

Accessibility support

Learn more about our language, sight, and hearing-impaired support services.

Other customer enquiries

Can’t find what you are looking for? Contact your strata manager in the first instance or complete our online form.

Not a customer yet?

Get a free strata management assessment and tailored quote for your property today.

Help and support contact details

Contact us

Have a general enquiry? We’re here to help. If you are an existing customer, please contact your strata manager in the first instance. Alternatively, please complete the form, and we’ll be in touch soon.

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Are you an existing customer?*

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What is your enquiry?*

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Source

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SF Picabrand

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Branch

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Brand All Strata Services

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Brand BCS Strata Management

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Brand BCP Strata

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Brand Dynamic Property Services

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Brand GK Strata Management

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Brand Mason & Brophy

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Brand North Management

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Brand NSW Strata Management

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Brand PICA Group

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Brand QBS

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Brand Robinson Strata Management

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Brand Strata Complete

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Brand Sydney Company Title Management

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Brand Unknown

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PICA Group acknowledges the traditional owners as the custodians of Australia, recognising their connection to land, waters and community. We pay our respects to First Nations Peoples and Elders, past and present.