Access your strata information anytime, from anywhere
We strive to give committee members and property owners an easy life. There is so much more to life than worrying about the administrative management of management of strata, body corporate or owners corporation – that’s our job!
We have been working behind the scenes to build an all-new CommunityHub that has your needs in mind. CommunityHub gives you access to your strata information at a click of a button via a mobile app or through your desktop at home.
Before renewing your agreement, take a moment to compare your options. Our quick and easy form can be completed in less than 30 seconds.
With CommunityHub there is no more waiting for office hours or returned phone calls to get information. You can access it all 24/7. From downloading agendas and minutes for your meetings, to viewing your by-laws and levy balance and making levy payments on the go, it’s all at your fingertips.
With an intuitive, modern, and easy-to-use dashboard, you have instant access to your property information. CommunityHub has been designed for even the most novice technology user. With simple menu bars and user-friendly layouts, this platform was designed for quick and simple navigation.
The financials tab provides easy-to-read financial information. View your annual budget, accounts payable, collections, and arears (depending on your access level) in a clear and simple-to-understand display.
With CommunityHub, you can access your property documents instantly. Keep your property management documents organised and accessible in a centralised location.
Say goodbye to misplaced levy statements forever. With 24/7 access to CommunityHub, you can now view your levy balance and make payments at a time that suits you.
No more searching through emails or documents to find the contact details for your management company or committee. CommunityHub provides you with up-to-date list of contact information at your fingertips whenever you need it.
Managing your contact details just became easier with CommunityHub. Keep your address, phone number, and email address up to date in your customer account profile.
For committee members, you never need to be in the dark with online supplier payment approval. This handy new feature gives you greater visibility to where it is in the payment process if needed.
Your CommunityHub will be forever evolving like your strata community, giving you the ability to communicate to others and access events and reminders that are important to you.
Follow our step-by-step guide to creating your CommunityHub account and setting up multi-factor authentication (MFA) to help keep your account secure.
Welcome to our FAQ guide, designed to equip you with insightful knowledge and answer your most pressing questions. We hope this guide serves as an invaluable resource. So, let’s demystify any uncertainties you may have, as we believe in promoting transparency and fostering an informed community.
This is a new portal, distinct from the one we’ve used previously. It was designed in-house by the PICA Group.
Rest assured, the foundation system handling your strata data remains unchanged; only the front-end portal is new. This means all your strata information will be accessible except for the unmonitored or unmoderated community wall. Content from the community wall will be deleted once your plan or scheme has been migrated to the new-look front-end portal.
On the contrary, the new portal is designed to be mobile-friendly. You can access it using an up-to-date browser on any mobile device, such as phones and tablets, as well as desktop computers.
The new portal will be hosted locally in Australia; no data will be stored overseas. For more in-depth information, please visit our website at picagroup.com.au and refer to our privacy policy and terms and conditions.
Multi-factor authentication is a security protocol that requires more than one authentication method from independent categories of credentials to verify the user’s identity for a login.
MFA is crucial because it adds an extra layer of protection to your online accounts. Even if someone obtains your password, they still need a second form of identification to access your data.
Follow the link to read more about why the Australian Government endorses MFA as a key security measure.
MFA apps, such as Google Authenticator or Microsoft Authenticator, generate temporary codes, also known as tokens, that you use as the second step in the authentication process. When you log into an online account, you enter the code provided by the MFA app to verify your identity.
Using an MFA app significantly increases your security online. It protects your accounts from unauthorised access because even if someone knows your password, they won’t be able to log in without the second verification step provided by the MFA app.
MFA apps are very reliable as they use time-based codes that change regularly, making it difficult for hackers and scammers to gain access. They are easy to set up and use, offering an efficient way to add an extra layer of security to your online accounts.
While we understand that additional security measures can sometimes feel cumbersome, opting out of the multi-factor authentication process isn’t an option. The purpose of MFA is to provide an essential layer of security that helps to protect your online data and accounts from unauthorised access. Without this, your information would be significantly more vulnerable if your password were compromised. Thus, we require MFA for your protection and do not provide an option to opt out.
MFA apps come at no cost to you! They need to be downloaded from your device’s app store. Whether you’re an Android or Apple user, you can find these apps in the Google Play Store or Apple App Store. Enjoy enhanced security for free!
We prioritise the security of your data. The new portal has robust security measures, including multi-factor authentication, to ensure the utmost protection of your personal information.
While we aim for a seamless transition, there may be minor interruptions as we migrate. However, we intend to keep any disruption to a minimum and communicate any necessary information in a timely manner.
No. All your existing personal and account data is in our main system and is not changing. Only the front-end look and feel has been updated, so there’s no need to re-enter any information.
Absolutely! The new portal is designed to be user-friendly and intuitive. Plus, we’ll provide easy-to-follow guides and support to help you navigate it.
Our support team will be on hand to assist you. If you have any questions or encounter any issues, don’t hesitate to contact us for help. We’re here to ensure a smooth transition for all our users.
As we transition to our new CommunityHub customer portal, it has become necessary to discontinue the community wall feature. We understand this was useful for some communities and sincerely regret not being able to offer it in our new portal.
We have not made this decision lightly. Since the community wall is not a monitored or moderated space, there is a potential risk of personal, sensitive or offensive information being posted by users. For eveyone’s safety and privacy we have decided not to include this feature in the new portal.
Please complete the details below if you or your proxy want to register for a portal login.
Remember, for security purposes, do not share your login information with your proxy; they should have their own separate login details. They can apply using the form below.
