Access your strata information anytime, from anywhere
We strive to make life easier for our committee members and property owners. That’s why we offer a one-stop digital customer platform to help simplify the administrative management of your strata, body corporate or owners corporation.
We have been working behind the scenes to build an all-new CommunityHub that has your needs in mind. CommunityHub gives you access to your strata information at a click of a button via a mobile app or through your desktop at home.
With our all-in-one CommunityHub customer portal, managing your strata property is simple, secure, and stress-free.
Watch our short video to explore key features designed to help owners and committee members simplify tasks, save time, and access their property information easily.
Before renewing your agreement, take a moment to compare your options. Our quick and easy form can be completed in less than 30 seconds.
With CommunityHub there is no more waiting for office hours or returned phone calls to get information. You can access it all 24/7. From downloading agendas and minutes for your meetings, to viewing your by-laws and levy balance and making levy payments on the go, it’s all at your fingertips.
With an intuitive, modern, and easy-to-use dashboard, you have instant access to your property information. CommunityHub has been designed for even the most novice technology user. With simple menu bars and user-friendly layouts, this platform was designed for quick and simple navigation.
The financials tab provides easy-to-read financial information. View your annual budget, accounts payable, collections, and arrears (depending on your access level) in a clear and simple-to-understand display.
With CommunityHub, you can access your property documents instantly. Keep your property management documents organised and accessible in a centralised location.
Say goodbye to misplaced levy statements forever. With 24/7 access to CommunityHub, you can now view your levy balance and make payments at a time that suits you.
No more searching through emails or documents to find the contact details for your management company or committee. CommunityHub provides you with up-to-date list of contact information at your fingertips whenever you need it.
Managing your contact details just became easier with CommunityHub. Keep your address, phone number, and email address up to date in your customer account profile.
For committee members, you never need to be in the dark with online supplier payment approval. This handy new feature gives you greater visibility to where it is in the payment process if needed.
Your CommunityHub will be forever evolving like your strata community, giving you the ability to communicate to others and access events and reminders that are important to you.
Follow our step-by-step guide to creating your CommunityHub account and setting up multi-factor authentication (MFA) to help keep your account secure.
With CommunityHub, you can conveniently lodge requests 24/7, helping you save time spent waiting for office hours, phone calls, and emails. Our online portal offers a quick and easy way to submit online applications, providing the necessary details for our team to process. This includes:
As part of our ongoing mission to streamline and improve your user experience, we have made key enhancements to help owners and committee members access information and complete tasks efficiently. Learn more about our newest features and tools below:
We’re always working to make the CommunityHub portal more helpful, transparent, and user-friendly. Our recent August updates have introduced refreshed financial tools and improved access to documents and key records. These changes are designed to empower committees to support clearer insights, streamlined decision-making, stronger community engagement, and an enhanced CommunityHub user experience.
For first-time users, a step-by-step video guide is available to make getting started feel more straightforward.
Under the financial overview, what was previously called ‘Community Arrears’ has now been changed to ‘Levies in Arrears’.
This updated name helps provide a clearer description, making it easier for committee members to understand and manage the property’s outstanding levy contributions.
Financial reports are now presented in a streamlined and accessible format to help provide a more complete view of the community’s financial position.
To simplify things, we’ve combined two reports, the balance sheet and income/expenditure, into one streamlined document called the ‘Annual financial report’. This new consolidated version features added notes that explain key balance sheet items and include details on the levies due and expenses when entered. The accounts payable, annual budget, and expenditure transaction report are still available as separate documents.
Below is an overview detailing the changes to the CommunityHub financial reports.
Balance sheet | This report has now been combined into the new ‘Annual financial report’. |
Income and expenditure | This report has now been combined into the new ‘Annual financial report’. |
Income transaction list | This report is no longer available. Information about the property’s income will be available in the new ‘Annual financial report’ section in the ‘Income and Expenditure Statement’ section. |
General ledger transactions | This report is no longer available. Information around levies and expenses will be available in the new ‘Annual financial report’ within the ‘Balance sheet’ and ‘Financial statement notes’ sections. |
Accounts payable report | This report is unchanged and is still available as a separate document. |
Annual budget report | This report is unchanged and is still available as a separate document. |
Expenditure transaction report | This report is unchanged and is still available as a separate document. |
The ‘Balance sheet’, which is now part of the ‘Annual Financial Report’, will also include additional notes to explain each item. These can be found in the Financial Statement Notes section at the end of the report, providing committees with greater clarity and insight.
Our new update will also give committee members broader access and visibility into documents within their designated folders, helping them stay informed, collaborate more easily, and make confident decisions.
As part of this enhancement, previously unavailable documents, such as those related to disputes, invoices, invoice files, and historical records, are now accessible, giving committees a more complete picture of the community’s records, operations, and history.
We’ve created a video guide to help make the first experience with CommunityHub as smooth and straightforward as possible. Click ‘Watch’ for a step-by-step walkthrough of the initial login process. It’s designed to offer clarity and support, so committee members and owners can feel more equipped to navigate their community’s digital hub. The screenshot below shows where the video can be found on the login page.
We’re thrilled to share new updates on the most recent CommunityHub portal enhancements. Released in March 2025, these improvements are designed to improve your user experience. Learn more about our new expense category adjustment feature and new custom date filters for levy statements by visiting our CommunityHub webpage for more information.
Committee members can now generate and download new financial reports to access the property’s income and expenditure transaction lists.
This new section allows committee members to view and download management invoices across the current and previous financial year.
Both committee members and lot owners can now view and download health and safety documents.
CommunityHub users can now access our forms and applications from within the CommunityHub portal.
You can customise which notifications you receive on your ‘Preferences’ screen by clicking on your name in the top-right corner and then selecting ‘Preferences’ on your CommunityHub account.
Note: Invoice approval notification settings are only visible if you are currently nominated as an invoice approver.
Improved levy balance display for lot owners now includes detailed descriptions and a download option for the levy statement due.
Our new custom date range feature lets Committee members generate financial reports over specific periods.
To help streamline the invoice approval process, committee members can now request category adjustments directly via the CommunityHub portal, which will be automatically reflected in the scheme’s financial reports.
Lot owners can now select a custom date range when generating and downloading levy statements.
Welcome to our FAQ guide, designed to equip you with insightful knowledge and answer your most pressing questions. We hope this guide serves as an invaluable resource. So, let’s demystify any uncertainties you may have, as we believe in promoting transparency and fostering an informed community.
This is a new portal, distinct from the one we’ve used previously. It was designed in-house by the PICA Group.
Rest assured, the foundation system handling your strata data remains unchanged; only the front-end portal is new. This means all your strata information will be accessible except for the unmonitored or unmoderated community wall. Content from the community wall will be deleted once your plan or scheme has been migrated to the new-look front-end portal.
On the contrary, the new portal is designed to be mobile-friendly. You can access it using an up-to-date browser on any mobile device, such as phones and tablets, as well as desktop computers.
The new portal will be hosted locally in Australia; no data will be stored overseas. For more in-depth information, please visit our website at picagroup.com.au and refer to our privacy policy and terms and conditions.
Multi-factor authentication is a security protocol that requires more than one authentication method from independent categories of credentials to verify the user’s identity for a login.
MFA is crucial because it adds an extra layer of protection to your online accounts. Even if someone obtains your password, they still need a second form of identification to access your data.
Follow the link to read more about why the Australian Government endorses MFA as a key security measure.
MFA apps, such as Google Authenticator or Microsoft Authenticator, generate temporary codes, also known as tokens, that you use as the second step in the authentication process. When you log into an online account, you enter the code provided by the MFA app to verify your identity.
Using an MFA app significantly increases your security online. It protects your accounts from unauthorised access because even if someone knows your password, they won’t be able to log in without the second verification step provided by the MFA app.
MFA apps are very reliable as they use time-based codes that change regularly, making it difficult for hackers and scammers to gain access. They are easy to set up and use, offering an efficient way to add an extra layer of security to your online accounts.
While we understand that additional security measures can sometimes feel cumbersome, opting out of the multi-factor authentication process isn’t an option. The purpose of MFA is to provide an essential layer of security that helps to protect your online data and accounts from unauthorised access. Without this, your information would be significantly more vulnerable if your password were compromised. Thus, we require MFA for your protection and do not provide an option to opt out.
MFA apps come at no cost to you! They need to be downloaded from your device’s app store. Whether you’re an Android or Apple user, you can find these apps in the Google Play Store or Apple App Store. Enjoy enhanced security for free!
We prioritise the security of your data. The new portal has robust security measures, including multi-factor authentication, to ensure the utmost protection of your personal information.
While we aim for a seamless transition, there may be minor interruptions as we migrate. However, we intend to keep any disruption to a minimum and communicate any necessary information in a timely manner.
No. All your existing personal and account data is in our main system and is not changing. Only the front-end look and feel has been updated, so there’s no need to re-enter any information.
Absolutely! The new portal is designed to be user-friendly and intuitive. Plus, we’ll provide easy-to-follow guides and support to help you navigate it.
Our support team will be on hand to assist you. If you have any questions or encounter any issues, don’t hesitate to contact us for help. We’re here to ensure a smooth transition for all our users.
As we transition to our new CommunityHub customer portal, it has become necessary to discontinue the community wall feature. We understand this was useful for some communities and sincerely regret not being able to offer it in our new portal.
We have not made this decision lightly. Since the community wall is not a monitored or moderated space, there is a potential risk of personal, sensitive or offensive information being posted by users. For eveyone’s safety and privacy we have decided not to include this feature in the new portal.
You can customise which notifications you receive on your ‘Preferences’ screen by clicking on your name in the top-right corner and then selecting ‘Preferences’ on your CommunityHub account.
Note: Invoice approval notification settings are only visible if you are currently nominated as an invoice approver.
Please complete the details below if you or your proxy want to register for a portal login.
Remember, for security purposes, do not share your login information with your proxy; they should have their own separate login details. They can apply using the form below.
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Head office
Level 27, 66-68 Goulburn Street, Sydney, NSW 2000
Monday - Friday, 8:30 am - 5:00 pm
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