Committee responsibilities and building defects
Managing defects isn’t straightforward, and committees should try and inform owners as much as possible
Dealing with defects as a committee member or owner isn’t straightforward. However, committees should communicate and work with owners to make the process as easy as possible. Regular communication allows people to know things are progressing and assists to reduce anxiety.
Defects, particularly in larger buildings, can impact owners in different ways. For example, a significant waterproofing issue may impact one level of owners and not another. Or, situations can evolve over time as owners see defects become more pronounced.
Committees should prioritise clear communication with owners to try and make the process more manageable, they should also look to continually reassess what is fair and reasonable in terms of priorities. This is particularly true for large-scale works. For example, in larger buildings where some owners are more negatively impacted than others, the committee can implement a staggered approach and attend to those suffering the most first.
Helpful techniques for dealing with committee responsibilities and building defects:
- Stepping outside the classic ‘AGM’ format
- Holding town hall-style meetings that allow people to participate
- Getting experts, like lawyers and engineers, to attend meetings and take questions from owners
- Sending newsletters and updates regularly
- Making sure updates cover what has been done, where the process is up to, and what is going to happen in the immediate and near future
- Confirming that the type of communication types and process are appropriate for everyone within their community and building
- Letting owners know when they can expect another update.