With strata managed properties becoming a common living arrangement for most people, we are passionate and committed to improving our service delivery standards and giving you the personal attention you expect to enhance community living. Taking care of properties and buildings across Australia means that hundreds of emails and calls are received each and every day. Across the PICA Group we manage over 80 different customer email boxes to ensure your query is directed to the right business area. To ensure we deliver on our service promise, a PICA Group service charter is available. We commit to replying to all calls and emails within one to two working days, and other written correspondence within five working days. If you are interested in getting more information or giving us feedback, please simply complete the form or contact us via one of our contact channels.
Have a general enquiry?
Please use the form below for general enquiries and feedback.
For existing customers
Administration customer service
Contact information updates
Contractor onboarding enquiries (national)
1300 858 227
General enquiries (national)
02 8216 0397
PICA Group head office address
Level 27, 66-68 Goulburn St, Sydney, NSW
Locked bag 22, Haymarket, New South Wales 1238