Contact us

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Our office will be closed from Friday, 22 December 2017 and will reopen on Monday, 8 January 2018. In case of common property maintenance emergencies, our Community after-hours line 1300 267 181 will be open for calls during the festive season.

From all of us at PICA Group, we wish you a Merry Christmas and we look forward to working with you again in 2018.


Contact Us

With strata managed properties becoming a common living arrangement for most people, we are passionate and committed to improving our service delivery standards and giving you the personal attention you expect to enhance community living. Taking care of properties and buildings across Australia means that hundreds of emails and calls are received each and every day.  Across the PICA Group we manage over 80 different customer email boxes to ensure your query is directed to the right business area.  To ensure we deliver on our service promise, a PICA Group service charter is available.  We commit to replying to all calls and emails within one to two working days, and other written correspondence within five working days. If you are interested in getting more information or giving us feedback, please simply complete the form or contact us via one of our contact channels.


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For existing customers

Administration customer service (New South Wales) (Queensland) (Victoria) Contact information updates Visit Contractor onboarding enquiries (national) 1300 858 227 General enquiries (national) 02 8216 0397 PICA Group head office address Level 27, 66-68 Goulburn St, Sydney, NSW Post box Locked bag 22, Haymarket, New South Wales 1238