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If your recent change hasn’t delivered what you were hoping for, you’re not alone. Many committees look for clearer communication, better access to information, and more day-to-day support.
Over the past few years, we have focused on the areas committees told us were the most time‑consuming and difficult to manage, including access to information, financial visibility, and day‑to‑day processes.
The updates are designed to make it easier to stay informed, keep things moving and increase transparency.
Many committees change strata managers in search of a better experience, such as clearer communication, greater transparency, or less time spent chasing information.
If those improvements haven’t come through, it may not be the decision itself, but what was available at the time.
We’ve introduced practical updates focused on what matters most to committees, including visibility, responsiveness, and day-to-day efficiency.
Access key property information, meeting minutes, by-laws and reports through CommunityHub at any time, without waiting for office hours or follow-ups.
For many committees, this can reduce the time spent requesting documents or tracking down information, particularly when preparing for meetings or responding to owners.
View balances, financial information, and levy details in one place, with online payment access.
Giving treasurers and committees a clearer picture of the scheme’s financial position without needing to request multiple updates or rely on different sources of information.
Handle invoice approvals online and view in-progress work orders, providing greater visibility into what has been approved and what is underway.
Reducing back-and-forth during approvals and helping keep things moving.
With more information available online and in one place, committees may find they rely less on emails and follow-ups to get updates or documents.
This can make it easier to stay across what is happening in the building without needing to chase information.
Relief strata managers are available when your usual manager is on extended leave, helping to keep continuity in communication and day-to-day management.
As part of PICA Group, you are connected to a broader network with access to additional resources when needed.
We continue to invest in cybersecurity, monitoring, and internal capabilities to improve systems and protect information.
If you’ve recently changed strata managers, the cost of switching again can feel like a barrier.
This offer applies to the exit fee originally charged when leaving PICA Group and its subsidiaries.
If you would like to take a closer look, we can walk you through what has changed and how it may apply to your scheme.
There’s no obligation, just a chance to see what’s possible based on how things work today.
CommunityHub also features resources that can help you find answers without having to follow up or search across multiple sources.
Step-by-step guides for common tasks.
Educational articles and updates.
Industry and legislative information.
Online forms for faster requests.
Practical videos for committee members and owners.
If you would like to explore this further, we can walk you through what has changed and how it may apply to your scheme.
There’s no obligation, just a chance to see what’s possible based on how things work today.
This webpage is created by PICA Services Pty Ltd ABN 70 651 941 114. While PICA Group has taken every reasonable care in compiling the information in this webpage, we do not guarantee the accuracy or completeness of the information provided. Exit fee refund applies to the fee previously paid when leaving PICA Group and its subsidiaries. Conditions apply. ©PICA Group 2026.
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