How to select a good strata manager
Every property owner has different needs and expectations of their strata manager, but there are some core attributes you shouldn’t have to compromise on. Here’s what you should look for when choosing a strata manager:
When it comes to managing an owners corporation, you can’t beat experience. While any working strata manager can say they have experience managing a strata scheme, not everyone has specific experience in dealing with the complexities unique to your strata scheme. Choose a strata manager that has managed similar strata schemes to yours in functionality, size and facilities, or someone who has dealt with a diverse range of properties, from residential to commercial. Remember also that strata managers often don’t work alone – consider the company they work for, and the support divisions within it. A long-standing company will have a more thorough understanding of the industry and will be able to advise you of any potential pitfalls.
Professional, industry-recognised qualifications ensure strata managers are equipped with the right skills and training to understand and navigate complex strata regulations specific to each state. A fully qualified, licensed strata manager, for instance, will have undergone in-depth training in the full strata management process, from trust accounting to risk analysis. In NSW, for example, this requires a Certificate of Registration and Certificate IV in Property Services.
It’s crucial that an owners corporation understands its rights and responsibilities under state legislation. A good strata manager will know the ins and outs of legislation specific to your state and property type, and will be able to advise you of any upcoming changes. The best strata management companies also invest in regular training and development to keep up with the latest legislation and preferred management practices, to ensure owners are given the best possible advice and service at all times.
People management is core to strata management. Look for a strata manager that is approachable, transparent, and an effective communicator. The best strata managers work closely with their owners corporations and always keep them in the loop. They’re also well versed at organising and leading meetings, and mediating disputes with positive resolutions.
You have to put a lot of trust in your strata manager to administer the needs of your owners corporation – paying levies, organising repairs and maintenance, and ensuring your building meets the requirements of legislation. So it’s crucial that they exert the utmost professionalism at all times. That means responding to issues in a timely manner and providing sound advice. If you can’t rely on your strata manager when dealing with issues relating to common property, then it may be time to start looking for a new one! View PICA Group’s service promise, which ensures we always maintain a high level of customer service.