7. How you can help your owners
Consider payment plans
To ensure easy access to financial support, we have developed an online payment plan to guide those who are suffering financial hardship through this time. Please visit the “For owners” menu tab on the website of your branch and click on “Payment plan for levies and fees”. In addition, our managers are here to support you and are available for a conversation.
Consider removing or waiving interest on late levies
Legislation sets out the default rate of interest on late levies. However, the interest can be removed or waived by the owners corporation either generally or in a particular case.
Note: The funds belong to the owners corporation. The managing agent cannot make decisions regarding the removal of interest, acceptance of payment plans, and any amendments to budgeted contributions. These items require resolution of the committee.
If you’d like to find out more on managing health & safety for our property, find out more about our Community Health & Safety services by clicking here. Our team is ready to assist you 24/7.
Note: we are not in the position to provide health, legal or financial advice and urge you to keep up to-date with the communication provided by the Australian Government. If you require additional financial assistance, we recommend visiting the Department of Social Services webpage to see if you are eligible for COVID-19 financial relief.