How to select a defects specialist
Selecting the right strata manager to handle defects on your property
The right strata, owners corporation, or body corporate manager can make a massive difference to how owners and committees experience a defects process. A strata manager is a professional service, and during this process acts as a key trusted advisor. But, how to pick a defects specialist and how do you know which manager or company is appropriate?
For managers to successfully deal with a rectification process, it comes down to whether they have the resources and support to allocate enough time to properly manage a defect rectification process. Defects processes can end up consuming around 75% of a manager’s time. Look for a management company that can provide support at scale.
For example, at PICA Group, newly constructed buildings are strategically allocated across management portfolios so no one manager becomes overburdened with defects. What’s more, with some strata management companies we have a strata manager to strata assistant ratio of one to one. This means our fully registered strata managers have a dedicated strata assistant managing the huge administration associated with defects.
Much of the work you’ll need your strata manager to undertake in the defects process will sit outside of your strata management agreement and will be billed as additional fees and costs. It is worthwhile having an upfront conversation with your strata manager and all owners, to understand the billing and work process of the manager during the defects.
If you’re wondering how to select a defects specialist or whether your current strata management company is the one, don’t be scared to ask them directly about their experience, and whether they have the processes in place to deal with it.