At PICA Group, we are committed to creating an inclusive environment where all owners, regardless of ability, can access our services and information with ease.
We understand that everyone interacts with the world in their unique way. That’s why we are providing clear, accessible information, whether you speak a different language, or have sight or hearing variations.
Our objective is to make our services as accessible and easy-to-understand as possible, aiming to reduce barriers and encourage inclusivity.
The NRS can help if you are deaf, hard of hearing, or have a speech/communication difficulty and find it hard to speak to or hear people on the phone.
Costs for this service are generally free and can be accessed anywhere in Australia.
Find out more on what type of support is available through their website.
The NSLP provides free sign language interpreting and captioning services for deaf, deafblind and hard-of-hearing older people. Owners can access the NSLP if you are:
Deaf, deafblind or hard of hearing, aged 65 years and older (50 or over for First Nations people), not eligible for the National Disability Insurance Scheme.
To access these services, a booking will need to be made through Deaf Connect for an interpreter or stenographer (captioning).
Expression Australia is a not-for-profit organisation in Victoria and Tasmania which provides a range of services to support people who are deaf, hard of hearing or LGBTIQA+ or who experience other barriers in their life.
Costs are generally free for seniors over 65 years and First Nation People over 50 years.
Voice-to-text features are available to help to support the deaf and hard-of-hearing community.
For Apple mobile users: Live Transcribe‘s advanced transcription engine converts your conversations to text quickly and easily.
For Android mobile users: Google’s Live Transcribe and sound notifications make everyday conversations and surrounding sounds more accessible among people who are deaf and hard of hearing.
Explore the built-in text-to-speech functionalities on your web browser and take advantage of these features at no cost.
Note:
Text-to-speech features are also available in other browsers.
Browser variations may result in interfaces that don’t precisely match the provided images.
Click the Read Aloud icon in the Chrome menu, or use the shortcut keys ALT-P, ALT-O, ALT-Comma, and ALT-Period.
Note: To enlarge the picture please click on it.
Use the Google Assistant to say ‘Read this page’ or ‘Read aloud’
NaturalReader: A Google Chrome extension that uses AI to read text aloud.
Audify: An app that can read aloud from PDF and ePub files downloaded from websites.
The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people with limited English proficiency and for agencies and businesses that need to communicate with their non-English speaking clients.
Please note that this service is provided at the owner’s, owners corporation or body corporate costs.
You can access service 24/7 by calling 131 450.
Several browsers offer translation tools. Take advantage of these features at no cost.
Note: Browser variations may result in interfaces that don’t precisely match the provided images.
Open Google Chrome and go to the page you want to translate.
Select ‘Translate’ to the right of the address bar, then select your preferred language.
If ‘Translate’ doesn’t work, refresh the page and start again.
Open a webpage in Microsoft Edge. The browser will detect the page’s language. A menu will appear, asking you to confirm that you want to translate the page. Select the language you want the page translated into and click ‘Translate’.
If you are a new customer looking for a strata management quote and want to speak directly to one of our team members, feel free to call Jane between 8.30 am and 5.00 pm.
Otherwise, complete our form below.
National Head of Business Development
0409 876 253
If you are a current owner and looking for forms, applications or service updates for your local branch, our service directory and article library is here to lend a hand.
If you can’t find the answer you’re looking for, please contact your strata manager in the first instance or complete the form below and we’ll be in touch soon.
You can call us 24/7 on 1300 889 227 .
If you are deaf, hard of hearing, or have a speech/communication difficulty, you can message us through our ‘Contact us’ form or contact us during business hours or use the National Relay Service (NRS) to contact us:
Step 1 – Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2 – Provide the NRS with our phone number 1300 889 227
If you’d rather speak to us in person, you are welcome to visit us our branches page.
If you’re not satisfied with the accessibility of our products or services, it’s important we hear about it so we can make things right.
Likewise, we love to hear about your positive accessibility-related experiences and when someone in our team makes things easier, quicker or special for you.
Complete Feedback and Complaints | PICA Group form, to let us know.
For compliments, suggestions or feedback, select ‘Accessibility’ after the selection of complaints or compliments.
If you are an existing customer, please contact your strata manager in the first instance, alternatively complete the form and we’ll be in touch soon.
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Head office
Level 27, 66-68 Goulburn Street, Sydney, NSW 2000
Monday - Friday, 8:30 am - 5:00 pm
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