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This information is provided on behalf of the owners corporation or body corporate. Macquarie Bank is changing the payment options it offers through its DEFT system. These modifications are focused on transitioning to digital payments as a safer, quicker and more convenient way to pay.
A strata management provider should ensure everything that relates to the maintenance and management of the strata property is run smoothly. This includes managing the payment of invoices, compliance with fire safety regulations, ensuring the common property is correctly and fully insured and dealing with disputes.
Although most of a strata managers responsibilities are behind the scenes, they should be easy to contact and be responsive. They should deal with issues that arise promptly and professionally and keep the committee informed of all progress. If you notice the following warning signs, it might time to consider changing strata management companies:
From Friday, 1 November 2024
DEFT will no longer accept mail-in cheques, meaning owners won’t be able to send cheques to DEFT via post.
From Friday, 1 March 2024
DEFT will no longer accept phone payments by the automated DEFT phone payments service.
If you have been paying by cheque or over the phone with DEFT, you will need to find a different way to pay. Some options are detailed below.
If owners use other payment methods, they can continue those as usual.
If you decide to pay expenses or levies this way, you can set up one-off or recurring payments from your bank account, debit, or credit card.
American Express, Diners Club, Mastercard and Visa cards are accepted. Transaction fees may apply.
You can pay in-store at Australia Post branches using eftpos or cheque. Just present the barcode located on the invoice or levy notice. You should check with Australia Post if your local branch offers this service.
While the success of community living relies upon each owner making their contribution, sometimes we fall on financial hard times, making regular payments difficult. If you find yourself in this situation, your strata, body corporate, or owners corporation manager may be able to help you apply for a payment plan with your committee.
Once your application is submitted, the committee will review it and calculate if the property can afford to have you on a plan. They will respond to you based on the property’s financial health.
Head office
Level 27, 66-68 Goulburn Street, Sydney, NSW 2000
Monday - Friday, 8:30 am - 5:00 pm