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A good strata management company will partner with the committee to ensure all the tasks needed to keep your strata property run smoothly to protect and grow its value and enhance community living.
They should also provide sound advice on legislative and financial matters, so your committee can make informed decisions that benefit all owners.
Changing your strata manager is easier than you might think and could be one of the best decisions you make. The owners corporation has a say in how your property is run and who should be appointed to manage it on your behalf.
A strata management provider should ensure everything that relates to the maintenance and management of the strata property is run smoothly. This includes managing the payment of invoices, compliance with fire safety regulations, ensuring the common property is correctly and fully insured and dealing with disputes.
Although most of a strata managers responsibilities are behind the scenes, they should be easy to contact and be responsive. They should deal with issues that arise promptly and professionally and keep the committee informed of all progress. If you notice the following warning signs, it might time to consider changing strata management companies:
Licenses
Is your strata manager qualified and licensed? Licencing is not compulsory in every state, but it will give you peace of mind. If your strata management provider is not required to be licenced, they (and support staff) should still hold relevant qualifications.
Finances
Your strata manager should manage the finances transparently and ethically. If the numbers don’t seem to add up or you find it difficult to get a clear financial report from your strata manager, you may need to investigate further.
Responsiveness
If you struggle to get your strata manager to respond within a reasonable time, it could be a sign that they don’t consider your building a high priority
Emergency management.
If your strata management provider does not have an effective 24/7 emergency handling process in place, it’s best to avoid any future risk by confirming your strata managing agent is sufficiently resourced.
Maintenance
If your complex’s pool is turning green, the grass is overgrown, paint is peeling off the walls, or damage goes unfixed for long periods of time, it’s an obvious sign you need a more effective strata management to help co-ordinate activities to address identified issues.
Our expert strata managers at PICA Group are experienced at identifying areas where your current strata management may be falling short. Don’t leave your property at risk. Contact us today for a free assessment and let us help you ensure your strata property receives the best care possible.
It is critical that your committee has read and understood the terms of your existing contract. Typically, strata management contracts will specify when and how you can end a contract and how to undertake the termination process prior to changing strata management companies.
Assuming you have the all-clear to proceed and there’s agreement amongst the committee, your next step is to seek quotes from potential strata management providers and undertake due diligence to narrow down your options.
Before sourcing quotes, consider if desired expertise is required for your property type or to address current needs — for example if your property is a BMC or has issues with defects.
Ensure easy access to property information and streamline decision-making with advanced online voting technology.
Ensure availability of dedicated support services that remain current with the latest legislative updates to keep your property compliant.
Next, compile a list of services and their respective prices to make sure you compare like for like. Ask for a copy of the proposed contract to determine how the strata provider will manage the relationship.
Importantly, ask to meet them in person, with a specific request to meet the potential strata manager who would most likely manage your property.
A motion will need to be passed at a general meeting to terminate the existing strata manager and appoint a new one. Usually, this is done in person, by proxy or written vote at an Annual General Meeting (AGM), as this will typically coincide with the expiration of the existing contract. If you terminate a current contract due to a contractual breach, your committee may need to call an Extraordinary General Meeting (EGM).
Don’t forget to include a letter to the owners corporation as part of the AGM pack in advance of the AGM. Include information such as reasons for exploring changing strata management providers, the process you went through to seek alternatives, evaluation criteria that led to the preferred recommendation and any other useful information that supports this decision.
A motion will need to be passed at a general meeting to terminate the existing strata manager and appoint a new one. Usually, this is done in person, by proxy or written vote at an Annual General Meeting (AGM), as this will typically coincide with the expiration of the existing contract. If you terminate a current contract due to a contractual breach, your committee may need to call an Extraordinary General Meeting (EGM).
Don’t forget to include a letter to the owners corporation as part of the AGM pack in advance of the AGM. Include information such as reasons for exploring changing strata management providers, the process you went through to seek alternatives, evaluation criteria that led to the preferred recommendation and any other useful information that supports this decision.
Once a motion has been passed to terminate the contract with your existing strata manager, you need to formally notify the outgoing strata management company that their contract has been terminated. Unless a contract breach has occurred, written notice by mail or email will be sufficient.
Check relevant legislation in your state on how to terminate a contract due to a breach of contract.
A copy of your meeting minutes and a signed contract are usually all that is needed to engage your new strata management company.
Once a motion has been passed to terminate the contract with your existing strata manager, you need to formally notify the outgoing strata management company that their contract has been terminated. Unless a contract breach has occurred, written notice by mail or email will be sufficient.
Check relevant legislation in your state on how to terminate a contract due to a breach of contract.
A copy of your meeting minutes and a signed contract are usually all that is needed to engage your new strata management company.
Once your outgoing strata manager has been notified, they will commence the handover process with your newly-appointed strata management company. This includes handing over important documents, the strata roll and financial information.
Ask your new strata management company for a list of items they will need at commencement and arrange a meeting to discuss your strata property’s day-to-day running, administrative duties and reporting expectations. At times, the incoming strata manager will communicate directly to coordinate the collection of books and records accordingly. Once this information is received, the new strata management company is likely to arrange to come out onsite, meet with the committee, walk around the building and formulate a plan moving forward.
It may also be good to appoint a committee member to act as the liaison between incoming and outgoing strata management companies to stay on top of this process and expedite it.
This is the very final step required when changing strata management companies.
It can be uncomfortable having to break the news that you are terminating your relationship with a strata management company. While you can’t avoid it, there are some things you can do to soften the blow.
Give them a heads up that your committee is taking action to appoint a new strata manager and the reasons why.
Keep things courteous and professional
If you are terminating their contract due to a breach, outline details of the violation in a written notice.
Transitioning to a new strata management provider doesn’t have to be complicated. With PICA Group, you’ll receive comprehensive support and tailored solutions. Contact us now for a free quote and let us ensure a seamless transition for your property management.
Having set up the very first strata scheme in Australia back in 1948, we’ve come a long way in our knowledge and experience across a variety of property types. Whether you are new to strata management or an active committee member, we have developed an extensive library of resources to assist you.
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This article is edited by Lauren Shaw Regional General Manager and Licensee-in-Charge on August 2024.
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