Community After Hours

What is Community After Hours?

Community After Hours is an after-hours emergency call centre service where trained staff answer emergency maintenance calls relating to common property. Our team will determine whether the issue is on common property or lot owner property , assess how critical the problem is, and either offer a temporary solution or arrange (where available) a Community Select registered, fully insured contractor to visit the property.


What are the hours of operation?

The phone lines are open 5.00pm to 8.30am, Monday to Friday, and 24 hours a day on weekends and public holidays.


How can you benefit?

  • Round the clock access to experienced staff, with Community After Hours operating from 5pm to 8.30am, Monday to Friday, and 24 hours a day on weekends and public holidays
  • Potential cost savings on unnecessary call-outs where staff can advise on temporary measures to rectify issues until standard working hours; identify if works are already being undertaken; and identify recurring maintenance issues
  • Better service delivery by using Community Select registered contractors, with increased ability to ensure minimum standards relating to response times from contractors and charges • Improved tracking of work orders and invoicing

 

Please note, any work carried out on common property by contractors assigned by the Community After Hours staff is invoiced directly to the relevant scheme.

For any feedback or questions about this service, please email afterhours@communitye.com.au or contact your strata manager.