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Inspection of scheme records

Request and pay for scheme records access

We process requests during our business hours: 8.30 am to 5.00 pm, Monday to Friday.

After submitting your request and making the payment, please allow up to seven days for QLD body corporates and ten days for NSW owners corporations before receiving access to the scheme's records.

Please note: State laws might influence the speed of completing your records search.

Inspection of scheme records request form

To request a search of records, please complete the below form.

"*" Indicates required fields.

Your details

Please provide your information for billing and communication purposes.

First name *

Last name *

Email *

Contact number *

Property details

Please provide the property details for the scheme records you would like to inspect.

Address of property *

Suburb *

Postcode *

State *

Country *

Scheme number *

Lot number *

Branch

The NSW branch that manages the property you are requesting records for *

Inspection duration

When your inspection access is ready, you will be sent an email with a link to begin your online inspection session at any time convenient to you.

There’s no rush — the link in your email won’t expire. But remember, once started, your session runs continuously and can’t be paused or resumed later. Please ensure you’re ready to use the full amount of time you’ve purchased once you begin.

Hours *

Search cost

Please select the relevant state and the applicant's status to scheme records to view the associated costs. Once you've done this, you'll be able to see the acknowledgement and acceptance information.

Acknowledgment and acceptance

As the party completing the search of the scheme records, I confirm I have read all sections of this application. By clicking 'read and accepted' below, I agree that I am aware of the requirements and regulation modules under the Strata Schemes Management Act 2015, Strata Schemes Management Regulations 2016 – Schedule 4, and all other applicable laws relating to the search, access, and use of information from the scheme records.

I agree to the terms and conditions *

Online payments – refund policy

We are committed to providing our customers with a high level of service.

Our refund policy applies to online services purchased from our website: https://picagroup.com.au

If you are not satisfied with a service we have provided, please contact our customer support team on the details below so that we can find a solution for you.

To request a refund, please email within two days from the date of purchase.

To be eligible for a refund you must provide a valid reason for your request and proof of purchase. Once we receive your email, we will consider your request and determine if a refund will be provided. Each request will be assessed based on its own merits.

We reserve the right to:

  • refuse a refund if we determine that your request is not valid; and

  • retain service fees where you change your mind after we have processed your order.

Refunds will be issued to the original payment method used for the purchase. Please allow for five to ten business days for the refund to appear in your account.

We reserve the right to modify or update this refund policy at any time to take into account changes in applicable laws and business practices. Any changes to the policy will be posted on our website and will be effective immediately. Any refund requests made on or after the date of amendment will be assessed under the updated policy.

If you have any questions or concerns about our refund policy or status of a refund request, please contact our customer support team at searches@picagroup.com.au