For committee members and owners – NSW Strata

Making community living easier for owners

Make payments, requests, and submit online forms from one centralised location

With community living becoming a lifestyle and investment norm across Australia, we have a dedicated products and innovations team who focus on making day-to-day living easier – allowing you to make payments, requests and submit forms from one centralised location.

Select your required service category by clicking one of the + blue links below links.

CommunityHub online services

To access your CommunityHub login page, please click here. If you would like to register for CommunityHub access, find out if your property has access to CommunityHub, or require technical assistance, please click here.

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Repairs/maintenance and request for keys

+ Request for repairs or keys

Request for repairs

The owners corporation is responsible for the repair and maintenance of all common property within the strata property.

NSW Strata Management provides a 24/7 service for common area maintenance support. For urgent after-hours maintenance call 1300 665 639.

Any non-urgent repairs to common property can be submitted directly to NSW Strata Management. Click here to request repairs through the form now.


Request for keys form

Click here to request a key, swipe, fob or remote control for your strata property through the form now.

You must be the lot owner or an authorised person by the lot owner. If you are a tenant, you must provide supporting documentation that you have approval from the real estate/leasing agent or the lot owner before applying.

Upon receipt of your application, your strata manager will inform you of the process to obtain the access devices. Your strata manager will advise you if any fees apply. You cannot collect your keys from our office until your request has been confirmed and your payment (if required) has been received.

The standard time frame between lodging your application and picking up the keys is two business days.


Request for repairs or keys form

Forms & applications

+ Update my details

All correspondence and notices are sent to owners at the address recorded on the strata roll. It is the responsibility of every owner to ensure that the details we have recorded are correct and to advise us as soon as possible of any changes.

You can update your details directly via our online customer portal, CommunityHub. Or, complete the form below.

Update details form

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+ Useful links for strata

The Office of Fair Trading produces a range of publications about strata scheme living. Copies are available from the Renting and Strata Services Branch located at:

The Office of Fair Trading
Level 4, 234 Sussex Street, Sydney NSW 2000


Postal Address: 
PO Box A805
Sydney South NSW 1235


General Enquiries:
Tel. 9338 7900
Tel. 1800 451 431 (outside Sydney)
Fax: 9338 7999


Useful links for strata

Book a free consultation today

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