For committee members and owners – BCS Victoria

Making community living easier for owners

Make payments, requests, and submit online forms from one centralised location

With community living becoming a lifestyle and investment norm across Australia, we have a dedicated products and innovations team who focus on making day-to-day living easier – allowing you to make payments, requests and submit forms from one centralised location.

Select your required service category by clicking one of the + blue links below links.

CommunityHub online services

To access your CommunityHub login page, please click here. If you would like to register for CommunityHub access, find out if your property has access to CommunityHub, or require technical assistance, please click here.

Payments & financials

Repairs & maintenance

+ Request for repairs

The owners corporation is responsible for the repair and maintenance of all common property within the owners corporation scheme.

BCS provides our clients with a 24/7 service for common area maintenance for urgent and non-urgent repairs, as well as the convenience of being able to access contractor details anytime they require work completed within their own lot.

Non-urgent repairs:

Any non-urgent repairs to common property can be submitted directly to your BCS branch by filling and submitting the below work request for repairs form.

Urgent repairs:

To report urgent repairs to common property, call your local BCS branch during business hours.

For any urgent repairs to common property outside standard business hours, please contact our Community After Hours service on 1300 267 181, or alternatively 03 9616 1610.

Request for repairs form

Forms & applications

+ Request for keys or access device

To request a key, swipe, fob or remote control for your owners corporation property, complete the form below and click the submit button.

You must be the lot owner or an authorised person by the lot owner. If you are a tenant, you must provide supporting documentation that you have approval from the real estate/leasing agent or the lot owner before applying.

Upon receipt of your application, your owners corporation manager will inform you of the process to obtain the access devices. Your owners corporation manager will advise you if any fees apply. You cannot collect your keys from our office until your request has been confirmed and your payment (if required) has been received.

The standard time frame between lodging your application and picking up the keys is two business days.

Keys and access device request form

+ Update my details

All correspondence and notices are sent to owners at the address recorded on the owners corporation register. It is the responsibility of every owner to ensure that the details we have recorded are correct and to advise us as soon as possible of any changes.

You can update your details directly via our online customer portal, CommunityHub. If you are an existing CommunityHub user, click here to log in. Otherwise, you can request access by clicking here. Or, complete the form below.

Update details form

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+ Request for owners corporation certificate


If you have any questions, please contact Body Corporate Services (BCS) Victoria – (03) 9616 1699

Owners Corporations Act 2006 Section 151, Owners Corporations Regulations 2007 and Owners Corporation Rules

Book a free consultation today

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