5 key roles of a strata manager that can make strata living easy


Most of the work of a strata manager happens behind the scenes. So, not many people realise that there are various roles and professional personas of a strata manager that can help them in a strata scheme. Here are the 5 key roles of a strata manager that can make strata living easy:


Legislation, fire safety, work health and safety … you might not even know what you need to know! That’s where a strata manager can come to your rescue. When you need to be aware of the laws of the land, they’ll advise you on your legal obligations, so you’re protected from risks. At other times, you might just need someone to offer professional advice, like how to resolve an issue with a neighbour, or what a by-law or building rule may mean. In such cases, your strata manager is your primary go-to.

Mediatorpersonas of a strata manager (1)

Every owners corporation consists of a variety of people and opinions, and so it pays to have a neutral and unbiased arbitrator, who can communicate effectively and settle disagreements. When a meeting turns ‘pear-shaped’, a strata manager can pull in the reins, and when owners are in disagreement over a dispute, a strata manager can help find a resolution. If someone has breached a by-law or rule, they can also assist with a response.


A strata manager takes the hassle out of record keeping and administers all incoming and outgoing correspondence and documentation. From preparing and distributing meeting agendas and minutes, to maintaining the common seal and owners roll, a strata manager ensures everything is recorded and filed away safely for ready reference in the future.


Every property requires routine maintenance to preserve its value and prevent any potential hazards, but coordinating these tasks with service providers is no small feat. When things go wrong, a strata manager can issue a work order on the owner corporations’ behalf, and arrange to have a trusted tradie to visit the building, so you can rest assured the job will get done.


At meetings, where all matters and issues can arise, a strata manager provides support and leadership. They’ll make sure the agenda is set and issued beforehand, lead the meeting, maintain order, and ensure that matters are dealt with accordingly.

Strata managers are also supported by a team of specialists who further assist with accounts (administering the owners corporation’s bank account, collecting and depositing levy/fees, and preparing financial budgets and statements), debt recovery (monitoring levy and fees arrears and liaising with owners to recover payments) and insurance (arranging valuations, quotes for insurance renewals and lodging claims).

Having a go-to person who can offer information or assistance in time of need can make all the difference to strata living. If you have any questions about your strata scheme for us, feel free to send them in here.

Helpful resources and services
We care about what you have to say. Share your feedback here.